GENERAL TERMS AND CONDITIONS

I. General provisions

These General Terms and Conditions govern the rights and obligations of the parties arising in connection with or on the basis of the Purchase Contract concluded between the Seller, which is the company RobotsDoArt s.r.o, with its registered office at Trnavská cesta 160/32 821 08 Bratislava, Slovak Republic, Company ID: 54 701 091 Tax ID : 2121769474, (hereinafter referred to as the Seller) and the Buyer, the subject of which is the purchase and sale of goods on the Seller’s e-commerce website, namely at https://michaladamik.com/shop/.

Seller’s details:

RobotsDoArt s.r.o

Company ID (IČO): 54 701 091

Tax ID (DIČ): 2121769474

VAT reg. no. (IČ DPH): SK2121769474

Address: Trnavská cesta 160/32 821 08 Bratislava, Slovak Republic

Tel.: +421 944 223 755

E-mail: store@robotsdoart.com

Responsible person: Michal Adamik

Bank details: IBAN: SK52 8330 0000 0020 0225 9189 BIC/SWIFT: FIOZSKBAXXX

Working hours: Mon – Fri 9:00-15:00

  1. Buyer: a natural or legal person who orders goods or services in the online store https://michaladamik.com/shop and enters into a distance contract with the Seller by means of distance communication such as electronic mail, telephone, etc..
  2. A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his or her business, employment or profession within the meaning of the Consumer Protection Act.
  3. The Parties agree that the Buyer, by sending an order to the Seller, confirms that he agrees that these General Terms and Conditions shall apply to the purchase contract concluded on the e-commerce website https://michaladamik.com/shop, operated by the Seller, on the basis of which the Seller shall deliver the goods presented on the website https://michaladamik.com/shop to the Buyer (hereafter referred to as the Purchase Contract) and to all relations between the Buyer and the Seller arising at the conclusion of the Purchase Contract and at the claim of the goods.
  1. By concluding the Purchase Contract, the Buyer confirms that he/she has read these General Terms and Conditions, is aware of their content and agrees to them. The General Terms and Conditions are an integral part of the Purchase Contract. In the event that the Seller and the Buyer conclude a written contract of sale in which they agree on terms and conditions that deviate from the General Terms and Conditions, the provisions of the contract of sale shall prevail over the General Terms and Conditions.
  2. The subject of purchase on the basis of purchase contracts is the goods specified in the binding order confirmation by the Seller (which concludes the purchase contract), namely those products or services that can be found in the e-commerce offer on the website https://michaladamik.com/shop.

II. Method of conclusion and cancellation of the purchase contract

  1. The Buyer’s order is a draft purchase contract. The Buyer is obliged to send the Purchase Order to the Seller by post, e-mail or in the form of a form filled in and submitted by the Buyer on the Seller’s website https://michaladamik.com/shop. On the basis of a duly completed order of the Buyer, the Seller shall verify its accuracy and completeness. The period during which the Seller is bound by its offer of goods, including the price, presented on the Seller’s website, is 24 hours from the date of sending the acceptance of the order to the Buyer. The Purchase Contract is concluded by the Seller’s binding acceptance of this proposal for the conclusion of the Purchase Contract by the Buyer (hereinafter referred to as the “Order”).
  2. The validity of the order is subject to the true and complete completion of the data and details required by the form, namely: name and surname of the Buyer, contact person, billing and delivery address, e-mail address, telephone number, VAT number and VAT number, name of the goods, number of pieces of each type of goods, price of the goods, date of the order, method of payment, method of transport or collection of the goods. The Seller shall process orders in the order in which they are received.
  3. Binding acceptance of the order by the Seller is the issuance of a purchase contract, after prior acceptance of the order and after verification of the availability and delivery date of the goods. Acceptance by issuing the purchase contract is in the case of payment by bank transfer sent by e-mail to the specified e-mail address of the Buyer, in the case of payment by cash on delivery, the acceptance of the purchase contract is sent directly with the goods to the Buyer. In the event that there is a shortage of goods, in a binding order, which the Seller does not have directly in stock, or does not have a sufficient number of pieces, delivery is changed, etc., the Seller shall notify the Buyer in advance and request by phone or e-mail reconfirmation and acceptance of the modified order, in the event that the Buyer does not agree, he has the right to cancel the order.
  4. Binding acceptance of the order by the Seller includes data on the name, specification of the goods, the sale of which is the subject of the contract of sale, further data on the price of the goods or other services, the name and data on the place where the goods are to be delivered and data on the price, conditions, method and date of transportation of the goods to the agreed place of delivery of the goods to the Buyer, or other data.
  5. In the event that the Buyer sends the order, he can cancel it at any time before the goods are dispatched. An order can only be cancelled electronically in writing (by e-mail). The Seller shall notify the Buyer of the confirmation of cancellation of the order in electronic written form (e-mail). The Buyer has the right to cancel the ordered goods before dispatch without cancellation fee.
  6. The Seller shall be entitled not to accept the Buyer’s order if, due to out of stock or unavailability of the goods, it is unable to deliver the goods to the Buyer within the time limit specified in these Terms and Conditions or at the price stated in the online shop, unless an alternative performance is agreed with the Buyer. The Seller shall inform the Buyer by telephone, mail or e-mail about the non-acceptance of the order.

III. Rights and Obligations of the Parties

  1. The Seller is obliged to deliver the goods to the Buyer in the agreed quantity, quality and date and to pack them or equip them for transport in a manner necessary for their preservation, protection and to ensure that the delivered goods comply with the applicable legal regulations, based on the binding acceptance of the order. Furthermore, the Seller is obliged to hand over, at the latest, together with the goods in written or electronic form, all documents necessary for the acceptance and use of the goods.
  2. The Seller shall be entitled to due and timely payment of the purchase price by the Buyer for the goods delivered.
  3. The Buyer is obliged to accept the purchased or ordered goods, to pay the Seller the agreed purchase price within the agreed due date, including the cost of delivery of the goods and not to damage the good business name of the Seller. The Buyer is obliged to confirm the receipt of the goods in the delivery note with his signature or the signature of a person authorised by him.
  4. The Buyer has the right to delivery in the quantity, quality, date and place agreed by the parties in the binding acceptance of the order.

IV. Delivery conditions

  1. Goods are sold according to the Seller’s catalogues, located on the website https://michaladamik.com/shop.
  2. The Seller is obliged to fulfill the Buyer’s order and deliver the goods to the Buyer within the period specified in the binding acceptance of the order. The place of delivery of the goods shall be the place specified in the binding acceptance of the order by the Seller, unless the parties agree otherwise in the contract of sale. The Buyer is obliged to take delivery of the goods within the agreed period and at the agreed place specified in the Buyer’s acceptance of the order by the Seller.
  3. If there is a threat of delay in delivery of the goods due to unforeseen circumstances not caused by the Seller (e.g. natural events, failure to meet the delivery deadline from the manufacturer, foreign supplier, delay or failure of transport, etc.), the Seller is obliged to immediately inform the Buyer of this fact in writing (by e-mail or by post) and agree with him a replacement (extended) delivery period. If the Buyer does not agree to this alternative (extended) period, he may withdraw from the contract of sale, informing the Seller in writing (by e-mail or post).  
  4. The Seller sends the order to the Buyer via the Slovak Post.
  5. In the event that the Seller delivers the goods to the Buyer at the place specified in the Purchase Contract by the Buyer, the Buyer is obliged to take over the goods in person or to arrange for the goods to be taken over by a person authorized by the Buyer in case of his/her absence to take over the goods specified in the Purchase Contract and to sign the protocol of delivery and handing over of the goods. The Seller carries out the delivery to the Buyer via the Slovak Post.  The Buyer is obliged to take delivery.In case of refusal to accept the goods, the carrier shall indicate this in the protocol
  6. The Seller has the right to compensation for damages (according to § 420 et seq. of the Civil Code), if the Buyer ordered the goods, which he did not or did not withdraw from the contract and at the same time did not take over the goods from the carrier or after the Seller’s call did not take over the goods within the specified period of time for collection. By doing so, the Buyer has breached his obligation.

When determining the amount of compensation, the Seller shall take into account, in particular, the transport costs and related fees in the case of sending the goods, the costs associated with packaging, shipping and administration of the order as well as all other costs incurred in the implementation of the order in question, and at the same time has the right to charge for lost profits. The Seller is also entitled not to claim damages or to claim only part of the damages.

  1. The buyer is obliged to check the consignment, in particular the goods as well as their packaging and the number of packages according to the delivery note immediately upon receipt of the goods. If the Buyer finds a difference in the number of packages or that the goods or the packaging of the goods is mechanically damaged, he is obliged to notify the carrier and check the condition of the goods in his presence. In the event of damage to the goods or a missing package, the Buyer is obliged to enter this fact in the delivery note of the carrier and also to make a written record – complaint about the extent and nature of the damage to the goods, or specification of the missing package, which will also be confirmed by the carrier. If technically possible, the Seller recommends the Buyer to attach a photo documentation of the damage to the claim and to send it by e-mail or by post together with the written record to the Seller.
  2. The delivery period shall commence on the date of confirmation of the binding order by the Seller and the Buyer, which contains all the necessary data for its processing. If the Seller is unable to deliver the goods completely according to the order (some goods are not in stock in the ordered number), we shall inform the Customer about it by phone or e-mail. In this case, the order will be sent to the Buyer only after the Buyer has agreed on the change of order status.
  3. The Seller shall dispatch the ordered goods within a maximum of 30 working days from receipt of the order.
  4. Each item is accompanied by a tax document (invoice). The Seller is entitled to send the invoice to the Buyer also in electronic form, via e-mail.

V. Purchase price

  1. The Buyer is obliged to pay to the Seller the purchase price of the goods in the amount according to the binding acceptance of the order by wire transfer to the Seller’s account or through a payment gateway, specified in the binding acceptance of the order by the Seller.
  2. The date of payment shall be deemed to be the date on which the full purchase price has been credited to the Seller’s account. The prices in the online shop are quoted in EUR. The Seller is a VAT payer. The prices of the goods are quoted without shipping charges.
  3. The risk of damage to the goods passes to the Buyer at the time when he accepts the goods from the Seller.

VI. Liability for defects in goods

  1. If it is a defect that can be removed, the Buyer has the right to have it removed free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. The Buyer may, instead of removing the defect, require replacement of the item or, if the defect relates only to a part of the item, replacement of the part, if this does not incur disproportionate costs for the Seller in relation to the price of the goods or the severity of the defect. The Seller may always, instead of removing the defect, replace the defective item with a faultless one, if this does not cause the Buyer serious inconvenience. If there is a defect which cannot be remedied and which prevents the item from being properly used as a non-defective item, the Buyer shall have the right to have the item replaced or to withdraw from the contract.

VII. Final provisions

  1. These general terms and conditions are governed by the applicable laws of the Slovak Republic. In the text, the Slovak Republic is referred to as the Slovak Republic. These general terms and conditions shall apply as stated on the Seller’s website on the date of sending the electronic order, unless otherwise expressly agreed between both parties. By submitting an electronic order, the Buyer accepts without reservation all provisions of these General Terms and Conditions in the version valid on the date of submission of this order. The Parties agree that they fully accept the electronic form of communication, in particular via electronic mail and the Internet, as valid and binding for both Parties. Where the Purchase Contract is concluded in writing, any modification thereof must be in writing.
  2. The Buyer declares that he/she has read these General Terms and Conditions before completing the order and that he/she fully agrees with them. In the event that any provisions of these general terms and conditions are found to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision shall remain unaffected.
  3. If the consumer is not satisfied with the way in which the seller has handled his/her complaint or if he/she believes that the seller has violated his/her rights, he/she has the possibility to turn to the seller with a request for redress. If the Seller responds to the request for redress in a negative manner or fails to respond within 30 days from the date of its dispatch, the consumer has the right to request redress within the meaning of Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts, the right to submit a proposal for the initiation of alternative dispute resolution. The competent entity for alternative dispute resolution of consumer disputes with the e-shop operator is the Slovak Trade Inspection (www.soi.sk) or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s), while the consumer has the right to choose which of the above-mentioned entities for alternative dispute resolution of consumer disputes he/she will turn to. At the same time, the consumer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ to submit a proposal for alternative dispute resolution. Information on the fees for the proposal can be found on the website of the specific ADR entity.
  4. The supervisory authority is the Slovak Trade Inspection, with its registered office at the SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava.

General terms and conditions apply from 1st of July 2022.