COMPLAINTS PROCEDURE

I. General provisions and definitions

1. This Complaints Procedure has been prepared pursuant to the Civil Code as amended (hereinafter referred to as the “Act”) and applies to consumer goods (hereinafter referred to as the “Goods”) for which the buyer’s rights under liability for defects (hereinafter referred to as “Complaints”) are asserted during the warranty period.

2. “Seller” is the company RobotsDoArt s.r.o, with its registered office at Trnavská cesta 160/32 821 08 Bratislava, Slovak Republic, Company ID: 54 701 091, Tax ID : 2121769474, VAT reg. no.: SK2121769474

“Buyer” means:

-consumer (a person who purchases goods for personal use or for the use of members of his household)

-natural and/or legal person – entrepreneur who has concluded a contract for the purchase of goods with the seller.

4. Natural and legal persons – entrepreneurs acknowledge that the terms and conditions of the warranty (in particular the warranty period) may be different from the terms and conditions of the warranty for consumers and the relations between the seller and the buyer – entrepreneur are regulated by the Commercial Code.

II. Warranty conditions

1. If the goods show obvious defects, i.e. in particular if the goods are sold to the buyer in damaged transport packaging, the buyer is entitled not to accept the goods. In such case, the Buyer’s right to the Seller’s due performance or to a refund of the purchase price at the Buyer’s option shall remain.

2. In the event that after receipt of the goods by the Buyer, defects in the goods occur within the warranty period, the Buyer may make a legitimate claim.

3. The length of the warranty period is governed by the applicable provisions of the Act, i.e. it lasts 24 months, with the exceptions provided for by the Act. The warranty period shall commence on the date of receipt of the goods by the purchaser.

4. In case the claimed goods are delivered by post or courier, the responsible person will receive the goods, check the parcel, documentation (invoice, receipt, packaging), the date of receipt from the courier is the decisive date for the claim period. Goods sent on delivery shall not be accepted by the Seller. We recommend to insure the goods.

5. The buyer is entitled to withdraw from the contract in all cases provided for by law. Withdrawal is effective against the Seller from the moment when the Buyer’s written statement of withdrawal is delivered to the Seller. In the event of withdrawal from the contract, the contract shall be cancelled from the outset and the parties shall be obliged to return everything they have provided to each other on the basis of the contract.

III. Complaint handling

1. Claims shall be made by post at the Seller’s address.

2. Complaints, including the elimination of the defect, must be handled without undue delay, in justified cases no later than 30 days from the date of the Complaint. After the expiry of this period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

3. In a situation where the Goods are to be sent to the Seller, the Buyer shall ensure that the Goods are packed in suitable packaging that sufficiently protects the Goods and meets the requirements for the carriage of fragile Goods and shall mark the consignment with the appropriate symbols.

4. If the claimed goods are delivered by post or courier, the responsible person will take over the goods, check the parcel, documentation (invoice, receipt, packaging), the date of receipt from the courier or mail carrier is the decisive date for the period of the claim.

5. The responsible person is fully responsible for monitoring the expiration of the complaint period in accordance with the relevant provision of Act No. 250/2007 Coll. on consumer protection and the Civil Code and contacting the customer without delay about the handling of the complaint within the statutory time limit by e-mail, SMS or registered letter.

6. The Seller shall invite the Buyer to take delivery of the repaired goods and the complaint report by telephone, e-mail or in any other manner agreed with the Buyer, or the goods together with the complaint report shall be delivered to the Buyer by registered mail by mutual agreement after the complaint has been duly settled.

7. The right to claim the warranty expires in case of improper handling of the goods, i.e. in particular in case of:

-Breach of protective seals and stickers, if any, on the product.

-Use of the goods in conditions that do not correspond to the parameters specified in the documentation for the goods.

-Claims for any non-delivery of goods due to the courier’s fault or damage to goods caused by the courier service must in such cases be made directly to the courier service employee. Damaged goods shall not be accepted by the buyer from the courier and the buyer shall note the damage in the receipt of goods.

-The buyer is responsible for the return shipment of the goods.

-If the defect is not recognized as a defect subject to warranty in the complaint procedure, all costs associated with transport shall be borne by the buyer.

IV. Final provisions

1. In the event of any claim, the Buyer shall inform the Seller of the claim and agree with the Seller on the most appropriate form of the claim procedure.

2. This complaint procedure will take effect from 1st of July 2022. Changes to the Complaints Procedure are reserved.